Performance is compared by this publication with the 2010 study, and on most issues scores have improved, with the most significant increases in positive scores viewed on communication and information issues. You can find 9 new questions in this yearas study, including an overarching issue asking people to rate their overall treatment. That arrived with 88 per cent of people rating their attention aexcellenta or avery gooda. The people were treated between 1 September and 30 November 2011. Involvement in the study was up 1 percent on 2010.
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